Legal

Legal Notice

Last Updated: September 13, 2026

Welcome to VOLQ (“VOLQ”, “we”, “our”, or “us”).

This Legal Notice provides important information regarding the operation and use of https://thevolq.com (the “Website”), including intellectual property, permitted use, third-party services, legal responsibilities, and communications.

1. Website Information

This Website is operated under the VOLQ brand.

Website: https://thevolq.com
Email: thevolqstore@gmail.com
Business Location: Andul, Howrah, West Bengal, India

Customer Support Hours:
Monday–Saturday
10:00 AM – 7:00 PM (IST)

Customers may also refer to our Shipping Policy, Return, Refund & Replacement Policy, Privacy Policy, and Terms of Service for additional information regarding purchases made through the Website.

2. Intellectual Property

Unless otherwise stated, original content created for and published on this Website, including text, VOLQ branding, original product descriptions, graphics, photographs, videos, promotional materials, and other original content, is owned by, licensed to, or used with permission by VOLQ.

Such content may be protected under applicable copyright, trademark, and other intellectual property laws.

No person may reproduce, republish, distribute, modify, commercially exploit, or use protected VOLQ content without prior written permission from the relevant rights holder, except where permitted by applicable law.

Third-party trademarks, product names, photographs, logos, and other intellectual property remain the property of their respective owners.

3. VOLQ Brand

The VOLQ name, logo, slogans, and associated brand elements are used to identify products and services offered through this Website.

Nothing contained on this Website grants any person permission to use VOLQ branding, logos, promotional materials, or other proprietary brand elements without prior written authorization.

References to third-party brands or trademarks do not imply ownership, partnership, sponsorship, or endorsement unless specifically stated.

4. Product & Website Information

We make reasonable efforts to ensure that information displayed on the Website is accurate and up to date.

However, product information may occasionally change, including:

  • Pricing

  • Availability

  • Product specifications

  • Dimensions

  • Packaging

  • Colours

  • Photographs

  • Promotional offers

  • Product features

Actual product appearance may vary slightly from images due to lighting, screen settings, packaging updates, manufacturing changes, or other reasonable factors.

We reserve the right to correct genuine errors, update product information, modify prices, or discontinue products or offers, subject to applicable law.

5. Third-Party Services

VOLQ may use third-party services to operate the Website and fulfil customer orders, including payment gateways, logistics providers, technology providers, applications, and other service providers.

Third-party services may operate under their own terms, privacy policies, and conditions.

VOLQ does not control independent third-party websites or services and is not responsible for their content or practices except to the extent responsibility is imposed on us under applicable law.

6. Website Availability

We aim to keep the Website available and functioning properly.

However, uninterrupted or error-free access cannot be guaranteed at all times.

Temporary interruptions may occur because of maintenance, technical issues, internet failures, third-party service interruptions, system updates, or circumstances beyond our reasonable control.

7. Limitation of Liability

To the maximum extent permitted by applicable law, VOLQ will not be liable for indirect, incidental, special, or consequential losses resulting solely from the use or inability to use the Website.

Nothing in this Legal Notice is intended to exclude, restrict, or override any right or remedy available to a consumer under applicable Indian law.

Customer rights relating to products, orders, deliveries, cancellations, replacements, returns, and refunds are governed by applicable law together with the relevant policies published on the Website.

8. Compliance with Applicable Laws

VOLQ intends to operate the Website in accordance with applicable laws and regulations of India, including, where applicable:

  • Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020, as amended

  • Information Technology Act, 2000 and applicable rules

  • Digital Personal Data Protection Act, 2023

  • Digital Personal Data Protection Rules, 2025, as and when the relevant provisions become applicable

Where any provision of this Legal Notice conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.

9. Governing Law

This Legal Notice and the use of this Website shall be governed by the applicable laws of India.

Any dispute relating to the Website shall be subject to the jurisdiction of the competent courts, commissions, or other authorities having jurisdiction under applicable law.

Nothing in this provision restricts any statutory forum or remedy available to a consumer under applicable consumer protection law.

10. Changes to this Legal Notice

VOLQ may update this Legal Notice from time to time to reflect changes in our Website, products, business practices, policies, or applicable legal requirements.

The latest version will be published on this page together with the revised Last Updated date.

11. Legal & Compliance Contact

For copyright concerns, intellectual property matters, legal notices, or compliance-related queries, please contact:

VOLQ

Email: thevolqstore@gmail.com
Website: https://thevolq.com
Business Location: Andul, Howrah, West Bengal, India

Support Hours:
Monday–Saturday
10:00 AM – 7:00 PM (IST)