Shipping policy

Shipping, Delivery & Returns Policy

Last Updated: 13.06.2026

At VLOQ, we are committed to delivering premium products and a smooth shopping experience. By placing an order on our website, you agree to the terms outlined below.

Shipping & Delivery

As many of our products are sourced and shipped through trusted domestic and international fulfillment partners, delivery timelines may vary depending on product availability, destination, logistics conditions, customs processing, weather conditions, and carrier operations.

Estimated Delivery Time

  • Most orders are delivered within 5–21 business days.

  • Delivery timelines are estimates only and are not guaranteed.

  • Certain products, remote locations, public holidays, natural events, transportation disruptions, customs inspections, or other circumstances beyond our control may result in delays.

In the event of a significant delay, we will make reasonable efforts to keep customers informed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

VLOQ shall not be responsible for:

  • Incorrect or incomplete addresses provided by customers.

  • Delivery failures resulting from customer unavailability.

  • Delays caused by local courier partners.

  • Additional charges arising from incorrect address information.

Order Cancellation

Once an order has been confirmed and processing has started, cancellation requests may not be accepted.

Orders that have already been packed, dispatched, shipped, or handed over to logistics partners cannot be cancelled.

Return Eligibility

Not all products sold on VLOQ are eligible for return.

Return eligibility may vary based on:

  • Product category

  • Supplier policies

  • Hygiene considerations

  • Consumable nature of the product

  • Personal use items

  • Clearance or promotional products

Products marked as "Non-Returnable" are not eligible for return, exchange, or refund unless required by applicable law.

Conditions for Return Approval

Where returns are permitted, customers must ensure that:

  • The return request is submitted within the applicable return window.

  • The product is unused and in its original condition.

  • All original packaging, labels, manuals, accessories, warranty cards, and promotional materials are included.

  • The product is not damaged, altered, modified, or tampered with.

  • The product is packed securely for return transit.

Failure to satisfy these conditions may result in rejection of the return request.

Non-Returnable Situations

Returns, exchanges, or refunds may be refused in the following situations:

  • Product has been used.

  • Product shows signs of wear and tear.

  • Product has been damaged by the customer.

  • Product is missing original packaging or accessories.

  • Product has been modified or altered.

  • Product falls within a non-returnable category.

  • Return request is submitted after the applicable return period.

  • Product damage occurred after delivery due to misuse, negligence, improper storage, or accidental damage.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.

Customers may be required to provide:

  • Unboxing video

  • Product photographs

  • Packaging photographs

  • Order details

Failure to provide sufficient evidence may affect claim eligibility.

Return Approval & Inspection

All return requests are subject to review, verification, and approval by VLOQ.

Approval of a return request does not automatically guarantee a refund.

Returned products will be inspected upon receipt. The final decision regarding return acceptance, replacement, exchange, store credit, or refund shall be made by VLOQ after inspection and verification.

Refund Processing

Approved refunds, if applicable, will be processed through the original payment method or another approved method.

Refund processing times may vary depending on:

  • Banking partners

  • Payment gateways

  • Financial institutions

  • Technical processing requirements

Shipping fees, handling fees, payment gateway charges, and other applicable service charges may be non-refundable where permitted by law.

Refusal of Delivery & Return-to-Origin (RTO)

Customers are requested not to refuse delivery of confirmed orders without prior approval.

Where an order is returned due to:

  • Refused delivery

  • Incorrect address

  • Customer unavailability

  • Failure to accept delivery

VLOQ reserves the right to deduct applicable shipping, handling, return logistics, and administrative charges before processing any eligible refund.

Repeated RTO orders may result in restrictions on future purchases.

Limitation of Liability

To the maximum extent permitted by applicable law, VLOQ shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from shipping delays, courier issues, customs processing, or events beyond our reasonable control.

Contact Us

For shipping, delivery, return, or refund-related queries, please contact our customer support team through the contact information provided on our website.

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