Privacy Policy

Last Updated: September 13, 2026

VOLQ respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit or make a purchase through https://thevolq.com, contact us, create an account, or otherwise interact with VOLQ (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce technology used to operate the Website.

By using the Services, you acknowledge that you have read this Privacy Policy.

1. Information We May Collect

The information we collect depends on how you interact with VOLQ.

Contact & Order Information

We may collect information such as:

• Name

• Billing address

• Shipping address

• Email address

• Contact details provided during checkout

• Order details

• Delivery information

Transaction Information

We may process information relating to:

• Products viewed

• Products added to cart

• Products purchased

• Order history

• Returns

• Replacements

• Refunds

• Cancellations

• Payment status and transaction references

Payments may be processed through third-party payment gateways.

VOLQ generally does not receive or store complete card numbers, card PINs, UPI PINs, OTPs, or other confidential payment authentication credentials that are processed directly by authorised payment providers.

Account Information

Where account functionality is available, we may process information relating to:

• Customer account

• Login information

• Preferences

• Saved addresses

• Account settings

Customers are responsible for keeping their account credentials secure.

Customer Communications

When you contact us, we may collect information contained in your communication, including:

• Customer-support enquiries

• Order complaints

• Return or replacement requests

• Photographs

• Videos or unboxing videos

• Supporting documents

• Other information voluntarily provided to us

Device & Usage Information

When you visit the Website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Website interactions

• Referral information

• Approximate location derived from technical information

• Cookies and similar technologies

2. How We Collect Information

Personal information may be collected:

Directly from you
When you place an order, create an account, contact us, submit a return request, or otherwise provide information.

Automatically
Through cookies, pixels, analytics tools, Shopify functionality, and similar technologies when you browse or interact with the Website.

From service providers
Such as Shopify, payment processors, logistics providers, customer-support providers, analytics services, and other providers involved in completing your transaction.

From advertising or marketing platforms
Where permitted and configured, we may receive information relating to advertisement performance and customer interaction with advertisements.

3. How We Use Personal Information

We may use personal information to:

Process & Fulfil Orders

Including to:

• Confirm orders

• Process payments

• Arrange shipping

• Provide tracking

• Complete deliveries

• Process cancellations

• Process returns, replacements, and refunds

Provide Customer Support

Including responding to:

• Product enquiries

• Order enquiries

• Delivery issues

• Returns

• Refunds

• Complaints

• Other customer-service requests

Improve Our Website & Services

We may analyse how customers interact with the Website to:

• Improve Website functionality

• Improve product selection

• Improve customer experience

• Diagnose technical problems

• Measure Website performance

Prevent Fraud & Abuse

Information may be used to detect or investigate:

• Fraudulent transactions

• Suspicious orders

• Payment abuse

• COD abuse

• Return-policy abuse

• Security threats

• Other potentially unlawful activity

Marketing & Advertising

Subject to applicable law and relevant consent or privacy settings, we may use information to:

• Measure advertising effectiveness

• Show relevant advertisements

• Understand campaign performance

• Send promotional communications where permitted

Transactional communications relating to an existing order are different from promotional marketing communications.

Legal & Compliance Purposes

We may process information where reasonably necessary to:

• Comply with applicable law

• Respond to lawful government or regulatory requests

• Establish or defend legal claims

• Enforce our Website policies

• Protect VOLQ, our customers, or others

4. Cookies & Similar Technologies

VOLQ and service providers supporting our Website may use cookies, pixels, tags, and similar technologies.

These technologies may be used for:

• Essential Website functions

• Shopping-cart functionality

• Login functionality

• Website security

• Remembering preferences

• Analytics

• Performance measurement

• Advertising measurement

• Personalisation, where applicable

Some cookies are necessary for the Website to function properly.

Other cookies or technologies may depend on consent requirements and your applicable privacy settings.

Where available, you may manage relevant privacy or cookie preferences through the Website or your browser settings.

5. Shopify

Our Website is hosted and supported by Shopify.

Shopify processes certain customer and Website information to provide its platform, security, checkout, analytics, fraud-prevention, and related services.

Information submitted through our Website may therefore be processed by Shopify and its authorised service providers.

Shopify may process information in countries other than India as part of providing its global technology infrastructure, subject to applicable law.

For information regarding Shopify’s own privacy practices, customers may review Shopify’s applicable privacy notices and privacy controls.

6. Payment Providers

Payments may be processed by authorised third-party payment gateways or financial service providers.

These providers may independently collect and process payment information required to complete a transaction.

VOLQ does not request customers to disclose confidential credentials such as:

• UPI PIN

• Card PIN

• Banking password

• OTP

Customers should never share these credentials with anyone claiming to represent VOLQ.

7. Shipping & Logistics Providers

To fulfil and deliver orders, we may share necessary information with courier, fulfilment, and logistics providers.

This may include:

• Customer name

• Delivery address

• Order information

• Contact information required for delivery

Information is shared only to the extent reasonably required to process and deliver an order or resolve related issues.

8. Other Service Providers

We may use service providers for functions such as:

• Website hosting

• E-commerce technology

• Customer support

• Analytics

• Advertising

• Payment processing

• Fraud prevention

• Cloud storage

• Order fulfilment

• Shipping

• Communication services

These providers may process information only for legitimate purposes associated with providing their services, subject to applicable contractual and legal requirements.

9. Advertising & Analytics

VOLQ may use analytics and advertising technologies to understand Website usage and measure advertising performance.

Depending on your privacy settings and applicable law, these technologies may collect information about:

• Website visits

• Product views

• Cart activity

• Purchases

• Advertisement interactions

Such information may be used to measure campaigns and display more relevant advertising.

Where required, customers may be provided with appropriate cookie, consent, or opt-out controls.

10. Marketing Communications

Where permitted, VOLQ may send promotional communications relating to products, offers, or promotions.

Customers may opt out of promotional email communications through the unsubscribe facility provided in such messages, where available.

Opting out of marketing does not prevent VOLQ from sending necessary transactional communications relating to:

• Orders

• Payments

• Deliveries

• Returns

• Refunds

• Security

• Customer-support requests

11. When We May Disclose Information

We may disclose personal information where reasonably necessary to:

• Shopify

• Payment service providers

• Courier and logistics providers

• Website and technology providers

• Analytics providers

• Advertising providers

• Customer-support providers

• Fraud-prevention services

• Professional advisers

• Government or regulatory authorities where legally required

We may also disclose information in connection with a genuine business restructuring, acquisition, sale, merger, or similar transaction, subject to applicable law.

We do not sell customers' personal information for direct monetary consideration.

12. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no online system or transmission method can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through unsecured communication channels.

Where a personal-data breach occurs, VOLQ will take appropriate action and provide notifications where required under applicable law.

13. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Fulfilling orders

• Maintaining transaction records

• Providing customer support

• Processing returns or refunds

• Preventing fraud

• Resolving disputes

• Meeting accounting, tax, or other legal obligations

• Enforcing applicable agreements

Retention periods may therefore vary depending on the type of information and legal requirements.

Information that is no longer reasonably required may be deleted or anonymised, subject to applicable law.

14. Your Privacy Rights

Depending on applicable law and the commencement of relevant statutory provisions, customers may have rights relating to their personal information.

These may include rights to:

• Request information regarding personal data being processed

• Request correction of inaccurate or incomplete information

• Request erasure of personal information where legally permitted

• Withdraw consent where processing is based on consent

• Raise a grievance relating to the processing of personal information

• Exercise other rights made available under applicable data-protection law

Certain requests may be subject to identity verification and lawful exceptions.

A request for deletion does not necessarily require deletion of information that VOLQ is legally required or permitted to retain.

15. Privacy Requests & Grievances

To exercise an applicable privacy right, request correction or deletion, withdraw relevant consent, or raise a privacy grievance, contact:

Email: thevolqstore@gmail.com

Please provide sufficient information for us to identify the relevant account or transaction and understand your request.

We may request reasonable identity verification before processing a privacy request.

We will address valid requests in accordance with applicable legal requirements.

16. Children's Privacy

VOLQ's Website and purchasing services are intended for persons legally capable of completing transactions.

We do not knowingly seek to collect personal information directly from children for independent commercial transactions.

If a parent or lawful guardian believes that a child has provided personal information to us inappropriately, they may contact us at thevolqstore@gmail.com.

We will review the request and take appropriate action in accordance with applicable law.

17. International Processing

Some technology and service providers used by VOLQ, including Shopify and related providers, may process or store information outside India.

Where personal information is transferred or processed internationally, such processing will be handled subject to applicable Indian law and any applicable restrictions on cross-border transfers.

18. Third-Party Websites

Our Website may contain links to third-party websites, platforms, or services.

VOLQ does not control the privacy or security practices of independent third parties.

Customers should review the privacy policies of third-party websites before providing personal information to them.

The inclusion of a third-party link does not by itself mean that VOLQ endorses the third party or its privacy practices.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time because of:

• Changes to our business

• Changes to technology

• Changes to service providers

• Changes to Website functionality

• Changes to applicable legal requirements

The latest version will be published on this page together with the revised Last Updated date.

Where required by law, additional notice or consent will be provided.

20. Applicable Data Protection Law

VOLQ intends to handle personal information in accordance with applicable Indian law, including, where applicable:

• Digital Personal Data Protection Act, 2023

• Digital Personal Data Protection Rules, 2025

• Information Technology Act, 2000 and applicable rules

• Other applicable privacy, consumer-protection, and e-commerce requirements

Relevant provisions of India's Digital Personal Data Protection framework may become applicable according to their respective commencement dates.

Where this Privacy Policy conflicts with a mandatory legal requirement, the applicable law will prevail.

21. Contact Us

For questions about this Privacy Policy, privacy requests, or concerns regarding personal information, please contact:

VOLQ

Website: https://thevolq.com

Email: thevolqstore@gmail.com

Business Address:
Andul Roypara
Andul Mauri, Andul
Howrah, West Bengal – 711302
India

Customer Support Hours:
Monday–Saturday
10:00 AM – 7:00 PM (IST)