VOLQ Terms of Service

Terms of Service

Last Updated: September 13, 2026

Welcome to VOLQ.

These Terms of Service (“Terms”) govern your access to and use of https://thevolq.com (the “Website”), including browsing the Website, purchasing products, creating an account, and using services made available through VOLQ.

By accessing the Website or placing an order, you agree to these Terms together with our applicable policies, including our Privacy Policy, Shipping Policy, Return, Refund & Replacement Policy, and other policies published on the Website.

Please read these Terms carefully before using the Website.

1. Website & Brand

This Website operates under the VOLQ brand.

Website: https://thevolq.com
Email: thevolqstore@gmail.com
Business Location: Andul, Howrah, West Bengal, India

VOLQ currently offers products primarily to customers within India.

2. Eligibility & Use of the Website

You may browse the Website for lawful purposes.

Where a transaction requires a legally binding agreement, the person placing the order must have the legal capacity to enter into such an agreement under applicable law.

You agree not to use the Website:

For fraudulent or unlawful purposes
To provide false or misleading information
To interfere with Website security or functionality
To attempt unauthorized access to Website systems
To misuse promotions, refunds, COD facilities, or return processes
To copy or commercially exploit protected Website content without authorization

We may restrict access to the Website where there is reasonable evidence of fraud, abuse, or unlawful activity.

3. Customer Information

Customers are responsible for providing accurate and complete information when placing an order, including:

Name
Delivery address
PIN code
Email address
Contact information requested during checkout

Incorrect or incomplete information may result in order delays, failed delivery, or Return-to-Origin (RTO).

Customers should notify VOLQ as soon as possible if an error is identified.

Changes may not be possible after an order has been processed or dispatched.

4. Products

We make reasonable efforts to ensure product descriptions, photographs, specifications, dimensions, pricing, and other information displayed on the Website are accurate.

However, minor variations may occur because of:

Lighting
Screen display settings
Manufacturing updates
Packaging changes
Supplier updates
Reasonable production variations

Actual product appearance may therefore vary slightly from images displayed on the Website.

A minor variation that does not materially affect the product's advertised function will not automatically constitute a defect, subject to applicable consumer law.

5. Product Use & Safety

Customers are responsible for reading and following any instructions, warnings, compatibility requirements, installation guidance, or safety information provided with a product or displayed on the relevant product page.

Products should only be used for their intended purpose.

Customers should verify dimensions, compatibility, suitability, and other relevant specifications before purchasing or using a product.

Nothing in these Terms limits rights available where a product is defective, unsafe, materially misdescribed, or otherwise non-compliant with applicable law.

6. Orders

Placing an order on the Website constitutes an offer to purchase the selected product.

An order may be subject to:

Payment confirmation
Product availability
Address verification
PIN-code serviceability
Fraud-prevention checks
COD availability
Other reasonable verification requirements

VOLQ may cancel or decline an order where there is a reasonable basis to do so, including:

Product unavailability
Incorrect pricing caused by an obvious error
Payment failure
Suspected fraud
Invalid customer information
Delivery restrictions
Repeated abusive or fraudulent ordering behaviour

Where payment has already been collected for an order that VOLQ subsequently cannot fulfil, an appropriate refund will be initiated.

7. Pricing

Unless otherwise stated, prices displayed on the Website are in Indian Rupees (INR).

Applicable taxes, shipping charges, COD charges, discounts, or other charges will be displayed where relevant before the order is completed.

VOLQ may change product prices or promotional offers from time to time.

A price change will not ordinarily affect an already confirmed order unless there has been an obvious pricing or technical error, subject to applicable law.

8. Promotions & Discounts

VOLQ may offer:

Discount codes
Launch offers
Prepaid-order discounts
Free shipping
Bundle offers
Limited-time promotions
Other promotional benefits

Promotions may have separate eligibility requirements, validity periods, minimum purchase values, or exclusions.

Unless expressly stated otherwise, multiple promotions may not be combined.

VOLQ may withdraw, modify, or cancel a promotion where necessary, provided this does not improperly affect rights already acquired by customers under completed transactions.

9. Payments

Payment methods may include, where available:

UPI
Debit Cards
Credit Cards
Net Banking
Other supported digital payment methods
Cash on Delivery (COD)

Payment transactions may be processed by independent payment service providers.

VOLQ does not directly control banking networks, card networks, or third-party payment-provider systems.

Customers should not share OTPs, passwords, card PINs, or other confidential banking credentials with anyone claiming to represent VOLQ.

10. Cash on Delivery

COD availability may depend on:

PIN code
Product
Order value
Courier availability
Previous order history
Fraud or risk assessment

VOLQ may restrict COD availability for certain orders, including repeated refused deliveries or customer-caused RTO incidents.

Where COD is unavailable, customers may be required to use an available prepaid payment method.

11. Shipping & Delivery

Orders are shipped according to our Shipping Policy.

Delivery estimates are indicative and may vary because of courier operations, destination, weather, public holidays, transportation disruptions, high-order volumes, or other circumstances beyond reasonable control.

VOLQ will make reasonable efforts to assist customers with genuine delivery concerns.

Full shipping terms, including estimated timelines, failed delivery attempts, tracking, and RTO conditions, are available in our Shipping Policy.

12. Returns, Refunds & Replacements

Returns, refunds, replacements, and exchanges are governed by our Return, Refund & Replacement Policy, together with any product-specific conditions displayed on the relevant product page.

Not All Products Are Returnable

Certain categories may be marked:

Non-Returnable • Final Sale • No Return

because of hygiene, product type, customization, digital delivery, safety considerations, or other legitimate reasons.

Customers should review product-specific return eligibility before completing a purchase.

Nothing in these Terms or our return policy limits any non-waivable consumer rights available under applicable law.

13. Unboxing Video & Evidence

For claims involving a:

Damaged product
Defective product
Incorrect product
Missing product
Missing component
Tampered parcel
Incomplete order

customers may be required to provide a complete, continuous and unedited unboxing video together with photographs and other reasonable supporting evidence.

The video should begin before the parcel is opened and clearly show the package, shipping label, opening process, contents, and claimed issue.

Customers are strongly advised to record an unboxing video before opening every VOLQ parcel.

Where sufficient evidence cannot be provided, VOLQ may be unable to verify a claim and may decline it, subject to applicable consumer protection law.

Detailed requirements are available in our Return, Refund & Replacement Policy.

14. Order Cancellation

Customers may request cancellation before an order has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible.

After delivery, any eligible return or replacement will be governed by the applicable Return, Refund & Replacement Policy.

15. Fraud, Abuse & Misuse

VOLQ may investigate and reject claims where there is reasonable evidence of:

Fraudulent ordering
False refund claims
Product substitution
Intentional product damage
Manipulated photographs or videos
Misuse of COD facilities
Repeated unjustified delivery refusal
Promotion abuse
Return-policy abuse
Other deceptive conduct

Where necessary, VOLQ may restrict future orders or payment options associated with verified abusive activity, subject to applicable law.

16. Intellectual Property

Original Website content, including VOLQ branding, original text, graphics, photographs, promotional materials, logos, and other original content, is owned by, licensed to, or used with permission by VOLQ.

Such material may be protected by applicable intellectual property laws.

No person may reproduce, distribute, commercially exploit, modify, or republish protected VOLQ content without appropriate authorization except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

17. Third-Party Services

The Website may use or integrate with third-party providers, including:

Payment gateways
Courier companies
Logistics providers
Shopify and related technology providers
Analytics providers
Communication platforms
Other service providers

Third-party services may operate under their own terms and privacy policies.

VOLQ is not responsible for independent third-party systems beyond the extent responsibility is imposed on us by applicable law.

18. Electronic Communications

By placing an order or contacting VOLQ, you agree that we may send necessary transactional communications relating to:

Order confirmation
Payment
Shipping
Delivery
Returns
Refunds
Customer support
Account or security matters

These communications may be sent through available channels such as email, SMS, or WhatsApp where applicable.

Promotional or marketing communications will be handled in accordance with applicable consent requirements and our Privacy Policy.

19. Website Availability

We aim to maintain reliable Website access but do not guarantee uninterrupted or error-free operation.

Temporary disruption may occur because of:

Maintenance
Software updates
Hosting issues
Internet outages
Cyber incidents
Third-party service interruptions
Events beyond our reasonable control

We may modify or update Website functionality when reasonably necessary.

20. Limitation of Liability

To the maximum extent permitted by applicable law, VOLQ will not be liable for indirect, incidental, special, or consequential losses arising solely from use or inability to use the Website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricts any statutory right available to a consumer.

21. Force Majeure

VOLQ will not be responsible for delays or failure to perform obligations caused by events reasonably beyond our control, which may include:

Natural disasters
Severe weather
Government restrictions
Strikes
Transportation disruptions
Major courier interruptions
Internet or infrastructure failures
Cyber incidents
Other comparable unforeseen events

This provision operates only to the extent permitted under applicable law.

22. Privacy & Personal Data

Personal information collected through the Website will be handled according to our Privacy Policy and applicable data-protection requirements.

India's Digital Personal Data Protection Rules, 2025 were notified in November 2025 with different provisions coming into force on different timelines.

Customers should review the Privacy Policy for further information regarding how personal data is collected, used, stored, and shared.

23. Consumer Rights

Nothing in these Terms is intended to waive or restrict rights available to customers under applicable Indian law.

This may include, where applicable:

Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020, as amended
Information Technology Act, 2000 and applicable rules
Digital Personal Data Protection Act, 2023
Digital Personal Data Protection Rules, 2025, according to their applicable commencement provisions

If any provision of these Terms conflicts with a mandatory provision of applicable law, the applicable law will prevail.

24. Governing Law & Disputes

These Terms are governed by the applicable laws of India.

Any dispute relating to the Website, products, or services will be subject to the jurisdiction of the competent courts, consumer commissions, or other authorities having jurisdiction under applicable law.

Nothing in these Terms prevents a customer from exercising any statutory remedy or approaching an appropriate consumer forum available under applicable law.

25. Changes to These Terms

VOLQ may update these Terms from time to time to reflect changes in:

Business practices
Website functionality
Products or services
Policies
Applicable legal requirements

The latest version will be published on this page with an updated Last Updated date.

Changes will apply prospectively to the extent required by applicable law.

26. Contact Us

For questions regarding these Terms or your order, please contact:

VOLQ