VLOQ Return, Refund, Replacement, Exchange, and Non-Returnable Products Policy
Effective Date: 13 June 2026
Last Updated: 13 June 2026
1. Purpose
This Policy governs the return, refund, replacement, exchange, and non-returnable product practices applicable to purchases made through VLOQ. It forms part of the Terms of Use and should be read together with the Privacy Policy, Shipping Policy and other policies published by VLOQ. Nothing in this Policy limits any non-waivable statutory rights available under the Consumer Protection Act, 2019 or other applicable laws.
2. Scope
This Policy applies to all purchases made through VLOQ's website and related sales channels, including prepaid and Cash on Delivery orders, unless a specific product page states otherwise.
3. Definitions
Customer, Platform, Supplier, Return, Refund, Replacement, Exchange, Defective Product, Damaged Product, and Applicable Law shall have their ordinary commercial meanings. VLOQ may request documentary evidence reasonably necessary to evaluate any claim.
4. Return Window
Eligible return requests must be initiated within five (5) calendar days of delivery, unless a different period is stated on the product page. Claims for transit damage, incorrect products or missing items should be reported within forty-eight (48) hours of delivery.
5. Return Eligibility
Returned products must be unused, unworn, unwashed, free from alteration, and accompanied by original packaging, labels, accessories, manuals and proof of purchase. Approval is subject to inspection.
6. Non-Returnable Products
The following categories are ordinarily non-returnable unless received in a damaged, defective, or incorrect condition: jewelry, bracelets, Rudraksha products, healing crystals, gemstones, Vastu products, personal care, wellness sprays, oils, cosmetics, hygiene products, shapewear, innerwear, lingerie, padded apparel, customized products, digital products, gift cards, clearance products and products expressly marked 'Non-Returnable'.
7. Evidence Requirements
Customers may be required to provide a continuous unboxing video, photographs of the product, its packaging, the shipping label, the invoice and any other information reasonably requested for verification.
8. Inspection & Approval
Submission of a return, refund, replacement, or exchange request does not guarantee approval. VLOQ reserves the right, acting reasonably and in good faith, to inspect the returned merchandise and determine whether a claim qualifies under this Policy.
9. Refunds
Approved refunds will ordinarily be processed to the original payment method used for the purchase. Processing timelines depend on banks and payment service providers. Permissible deductions under applicable law may include shipping, payment gateway and logistics charges where disclosed.
10. Exchanges & Replacements
Approved exchanges and replacements are subject to inventory availability and supplier confirmation. An identical replacement cannot always be guaranteed.
11. Order Cancellation
Orders may be cancelled only before they have been shipped. Once dispatched, cancellation requests may be declined.
12. Return-to-Origin (RTO)
Repeated refusal of delivery or customer-caused Return-to-Origin (RTO) events may result in deduction of applicable logistics costs, restriction of COD facilities or refusal of future orders, subject to applicable law.
13. Fraud Prevention
VLOQ reserves the right to reject claims supported by false, misleading, or manipulated evidence and to investigate suspected abuse of the returns process.
14. Limitation of Liability
To the fullest extent permitted by applicable law, VLOQ's aggregate liability arising from any order shall not exceed the purchase price actually paid for the affected product. This clause does not exclude liability that cannot lawfully be excluded.
15. Force Majeure
VLOQ shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, governmental actions, strikes, pandemics, cyber incidents or logistics disruptions.
16. Governing Law
This Policy shall be governed by the laws of India. Subject to applicable consumer law, courts having jurisdiction at Kolkata, West Bengal shall have exclusive jurisdiction over disputes.
17. Amendments
VLOQ may amend this Policy from time to time. Updated versions become effective upon publication on the Platform unless otherwise required by law.
18. Contact
Email: thevolqstore@gmail.com
Legal Note
For maximum protection, this policy should be reviewed and customized by an advocate familiar with Indian e-commerce, consumer protection, tax and commercial law before publication, especially if VLOQ expands into regulated product categories.
Annexure A
Detailed Return, Refund, Replacement, Exchange, and Non-Returnable Items Policy
Last Updated: 13 June 2026
At VLOQ, we are committed to delivering premium-quality products and an exceptional shopping experience. Customer satisfaction is of utmost importance to us. However, due to the nature of certain products, hygiene standards, supplier policies, and our fulfillment process, all return, refund, replacement, and exchange requests are subject to the terms outlined below.
By placing an order on www.vloq.com, you acknowledge that you have read, understood, and agreed to this policy.
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Return Window
Eligible return requests must be submitted within five (5) calendar days from the date of delivery.
Requests received after this period may not be accepted.
To initiate a return request, please contact us at:
Email: thevolqstore@gmail.com
Please include the following information:
• Order Number
• Product Name
• Reason for Return
• Clear Product Photographs
• Packaging Photographs
• Complete unboxing video (mandatory for damaged, defective, missing, or incorrect item claims)
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Return Eligibility
A return request may only be considered if the product:
• Is unused, unworn, and in its original condition.
• Is returned with its original packaging, labels, manuals, accessories, tags, inserts, and promotional materials.
• Shows no signs of use, washing, installation, modification, tampering, or damage caused after delivery.
• Is accompanied by valid proof of purchase.
All returned products are subject to inspection and approval by VLOQ before any replacement, exchange, store credit, or refund is processed.
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Non-Returnable Items
To maintain product quality, hygiene, authenticity, and customer safety, the following categories are not eligible for return, exchange, or refund, unless the product is received in a damaged, defective, incorrect, or incomplete condition.
1. Jewelry, Fashion Accessories & Spiritual Products
For hygiene and quality assurance reasons, all jewelry and wearable spiritual accessories are non-returnable after delivery.
This includes, but is not limited to:
• Tiger Eye Lava Rock Bracelets
• Black Onyx Lava Rock Bead Bracelets
• Black Tourmaline & White Howlite Crystal Bracelets
• Quartz Crystal Bracelets
• Handmade Stretch Bracelets
• Healing Crystal Bracelets
• Beaded Bracelets
• Gemstone Bracelets
• Rudraksha Bracelets
• Rudraksha Pendants
• Rudraksha Chains
• Rudraksha Pendant with Chain
• Crystal Jewelry
• Gemstone Jewelry
• Fashion Jewelry
• Spiritual Jewelry
• Reiki Accessories
• Healing Accessories
• Meditation Accessories
• Energy Bracelets
• Religious Accessories
• Vastu Accessories
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2. Personal Care, Wellness & Hygiene Products
Due to hygiene and health regulations, these products cannot be returned once delivered.
Examples include:
• Vitality Sprays
• Men's Wellness Sprays
• Delay Sprays
• Endurance Sprays
• Enhanced Oils
• Massage Oils
• Grooming Products
• Personal Care Products
• Hygiene Products
• Intimate Wellness Products
• Body Care Products
• Skincare Products
• Beauty Products
• Cosmetics
• Hair Care Products
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3. Clothing, Innerwear & Intimate Apparel
For hygiene reasons, the following products are non-returnable after delivery:
• Butt Lifter Shapewear
• Hip Enhancers
• Men's Padded Underwear
• Detachable Pad Underwear
• Padded Cami Tops
• Camisole Tops
• Shapewear
• Compression Wear
• Innerwear
• Lingerie
• Undergarments
• Bodysuits
• Thermal Innerwear
• Socks & Hosiery (where applicable)
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4. Vastu, Crystal & Decorative Products
The following decorative and spiritual products are non-returnable after delivery:
• 7 Horses on Raw Pyrite Frame
• Natural Pyrite Stone Frames
• Vastu Decor
• Crystal Decor
• Healing Stone Products
• Feng Shui Products
• Spiritual Home Decor
• Religious Decor
• Meditation Accessories
• Decorative Crystal Products
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5. Customized & Special Order Products
The following products are also non-returnable:
• Customized Products
• Personalized Products
• Made-to-Order Products
• Printed-on-Demand Products
• Gift Cards
• Digital Products
• Downloadable Products
• Software or Digital Licenses
• Clearance Sale Products
• Final Sale Items
• Promotional Items
• Products specifically marked as "Non-Returnable" on the product page.
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Damaged, Defective, Missing or Incorrect Products
Customers must inspect the package immediately upon delivery.
Claims relating to damaged, defective, incorrect, or missing products must be reported within 48 hours of delivery.
For verification purposes, customers may be required to provide:
• Complete Unboxing Video
• Product Photographs
• Packaging Photographs
• Shipping Label Images
• Order Number
Failure to provide sufficient evidence may result in rejection of the claim.
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Return Approval
Submitting a return request does not guarantee approval.
Every request is individually reviewed based on:
• Product Category
• Supplier Policy
• Product Condition
• Inspection Results
• Supporting Documentation
• Nature of the Claim
VLOQ reserves the sole right to determine whether a request qualifies for:
• Replacement
• Exchange
• Refund
• Store Credit
• Rejection of the Claim
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Exchanges
Exchanges are available only for approved cases involving:
• Manufacturing Defects
• Damaged Products
• Incorrect Products
• Missing Items
All exchanges are subject to stock availability. Replacement of the exact product cannot be guaranteed.
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Refunds
If a refund is approved:
• Refunds will be processed to the original payment method wherever possible.
• Processing time depends on banks, payment gateways, and financial institutions.
• Original shipping charges, handling charges, payment gateway fees, return shipping charges, and administrative costs may be deducted wherever permitted under applicable law.
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Order Cancellation
Orders may only be cancelled before they are processed or shipped.
Once an order has been dispatched from our warehouse, cancellation requests cannot be accepted.
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Refused Deliveries and Return-to-Origin (RTO)
Customers are requested not to refuse delivery of confirmed orders.
If an order is returned due to:
• Refused Delivery
• Incorrect Shipping Address
• Customer Unavailability
• Failure to Accept Delivery
• Failure to Respond to Courier Attempts
VLOQ reserves the right to deduct applicable shipping charges, return shipping costs, handling fees, payment gateway charges, and administrative expenses from any eligible refund.
Repeated Return-To-Origin (RTO) incidents may lead to restrictions or cancellation of future Cash on Delivery (COD) or prepaid orders.
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Fraud Prevention
VLOQ reserves the right to reject any return, refund, replacement, or exchange request if there is reasonable evidence of:
• Product misuse
• Intentional damage
• Missing original contents
• False or fraudulent claims
• Abuse of the return policy
• Repeated suspicious return activity
Such decisions will be made after internal verification.
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Final Decision
All return, replacement, exchange, store credit, and refund decisions made by VLOQ after verification and inspection shall be final, subject to applicable consumer protection laws in India.
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Contact Us
For all return, refund, replacement, or exchange-related queries, please contact:
Email: thevolqstore@gmail.com
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VLOQ
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