Shipping Policy

Last Updated: June 27, 2026

Welcome to VOLQ. This Shipping Policy explains how we process, ship, and deliver orders placed through our website (https://thevolq.com). By placing an order, you agree to the terms outlined below.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are processed only on business days (Monday to Saturday), excluding Sundays and public holidays.

  • During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended.

2. Shipping Locations

VOLQ currently ships across India.

At this time, we do not offer international shipping unless specifically stated on our Website.

3. Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 3–7 Business Days

  • Tier-2 & Tier-3 Cities: 5–10 Business Days

  • Remote Locations: 7–14 Business Days

Delivery timelines are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment.

VOLQ may offer:

  • Free Shipping on selected products or promotional campaigns.

  • Standard Shipping.

  • Express Shipping (where available).

5. Order Tracking

Once your order is shipped, you will receive tracking details via Email, SMS, or WhatsApp (where applicable).

Tracking information may take up to 24 hours to become active after shipment.

6. Delivery Partners

Orders may be fulfilled through trusted third-party logistics partners and courier companies.

Delivery responsibility transfers to the shipping carrier once the shipment is dispatched. However, VOLQ will reasonably assist customers in resolving delivery-related issues.

7. Delivery Delays

Delivery may be delayed due to:

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Transport disruptions

  • Remote serviceable areas

  • Incorrect shipping information provided by the customer

  • Courier operational issues

  • Force majeure events beyond our reasonable control

VOLQ shall not be liable for delays arising from these circumstances.

8. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Orders returned due to incorrect addresses may require repayment of shipping charges before reshipment.

9. Failed Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed because:

  • the customer is unavailable,

  • the address is incorrect,

  • delivery is refused,

the shipment may be returned to our fulfilment partner.

Any refund or reshipment will be handled in accordance with our Refund Policy.

10. Cash on Delivery (COD)

Cash on Delivery may be available only in selected locations.

VOLQ reserves the right to disable COD for:

  • High-risk orders

  • Certain PIN codes

  • High-value products

  • Repeat Return-to-Origin (RTO) customers

11. Damaged or Missing Items

If your order arrives:

  • damaged,

  • tampered with,

  • incomplete, or

  • with missing items,

please contact us within 48 hours of delivery at thevolqstore@gmail.com.

Please include:

  • Order Number

  • Photographs of the package

  • Images or video of the product

  • Description of the issue

Claims submitted after 48 hours may not be accepted.

12. Delivery Acceptance

Customers should inspect the package upon delivery.

Acceptance of the shipment confirms that the package appears to have been received in acceptable condition unless otherwise reported within the timeframe specified above.

13. Shipping Restrictions

Certain products may not be deliverable to specific locations due to courier service limitations or regulatory restrictions.

VOLQ reserves the right to cancel such orders and issue an appropriate refund where applicable.

14. Changes to this Shipping Policy

VOLQ reserves the right to modify this Shipping Policy at any time without prior notice.

The revised version becomes effective immediately upon publication on the Website.

15. Contact Us

For any shipping-related queries, please contact:

VOLQ

Website: https://thevolq.com

Email: thevolqstore@gmail.com

Business Address: Andul, Howrah, West Bengal, India

Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)

We aim to respond to shipping-related enquiries within 24–48 business hours.