Shipping Policy

Last Updated: September 13, 2026

Welcome to VOLQ.

This Shipping Policy explains how orders placed through https://thevolq.com are processed, shipped, tracked, and delivered.

Please review this policy before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders are normally processed from Monday to Saturday, excluding Sundays and public holidays.

Processing times may occasionally be longer during:

• Sale events

• Promotional campaigns

• High-order volumes

• Public holidays

• Supplier or fulfilment delays

• Circumstances beyond our reasonable control

Once an order has been processed or dispatched, cancellation may no longer be possible.

2. Shipping Locations

VOLQ currently ships to serviceable locations across India.

Delivery availability may depend on:

• PIN code serviceability

• Product category

• Courier availability

• Fulfilment location

• Applicable shipping restrictions

International shipping is not currently available unless specifically stated on the Website.

3. Estimated Delivery Time

Estimated delivery timelines after dispatch are generally:

• Metro Cities: 3–7 business days

• Tier-2 & Tier-3 Cities: 5–10 business days

• Remote Locations: 7–14 business days

These timelines are estimates and not guaranteed delivery commitments.

Actual delivery time may vary depending on the destination, courier network, weather, holidays, operational conditions, or other factors beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed on the product page, cart, or during checkout before the order is completed.

VOLQ may offer:

• Free Shipping

• Promotional Free Shipping

• Standard Shipping

• Express Shipping, where available

Shipping offers and charges may vary depending on the product, order value, delivery location, and promotional campaign.

5. Order Tracking

Once an order has been dispatched, tracking information may be shared through:

• Email

• SMS

• WhatsApp, where applicable

Tracking details may take up to 24 hours after dispatch to become active in the courier system.

Customers are encouraged to monitor tracking updates after receiving the tracking information.

6. Delivery Partners

VOLQ works with third-party courier and logistics partners for order fulfilment and delivery.

Courier partners operate independently and delivery schedules may be affected by their operational conditions.

However, VOLQ will reasonably assist customers in resolving genuine shipping or delivery-related concerns.

7. Delivery Delays

Delivery may occasionally be delayed because of:

• Severe weather

• Natural disasters

• Government restrictions

• Public holidays

• Transport disruptions

• Courier network issues

• Remote delivery locations

• Incorrect or incomplete customer information

• Unexpected fulfilment delays

• Force majeure events

• Other circumstances beyond our reasonable control

Where a delay occurs, we will make reasonable efforts to assist with available tracking or courier information.

Nothing in this policy is intended to restrict any rights available to customers under applicable law.

8. Correct Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Please carefully check:

• Customer Name

• Complete Address

• Landmark, where applicable

• PIN Code

• Contact details entered during checkout

If incorrect or incomplete information is provided:

• Delivery may be delayed

• Delivery may fail

• The shipment may be returned to origin

• Additional reshipping charges may apply where legally permitted

If you notice an address error, contact VOLQ as soon as possible.

Address changes may not be possible once an order has been processed or dispatched.

9. Failed Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operational policies.

A shipment may be returned to origin if delivery cannot be completed because of:

• Customer unavailability

• Incorrect or incomplete address

• Refused delivery

• Failure to respond to courier calls or messages

• Failure to accept delivery

Any applicable refund, reshipment, or deduction will be handled according to the relevant Return, Refund & Replacement Policy and applicable law.

10. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable PIN codes.

COD availability may depend on:

• Delivery location

• Product category

• Order value

• Courier availability

• Previous order history

• Risk assessment

VOLQ may restrict or disable COD for:

• High-risk orders

• Certain PIN codes

• Selected products

• High-value orders

• Repeated refused deliveries

• Repeated Return-to-Origin (RTO) activity

Customers may be requested to use prepaid payment where COD is unavailable.

11. Damaged, Tampered, Incorrect or Missing Orders

Customers should inspect the outer package at the time of delivery wherever possible.

If an order is received:

• Damaged

• Tampered

• Defective

• Incorrect

• Incomplete

• With missing items or accessories

please contact us within 48 hours of delivery.

Important: Unboxing Video Required

For claims involving damaged, defective, incorrect, incomplete, tampered, or missing products, customers should provide a complete, continuous and unedited unboxing video for verification.

The video should begin before opening the parcel and clearly show:

• Shipping label

• Outer packaging

• Package seals and condition

• Complete opening of the parcel

• Product received

• All included accessories and components

• The claimed damage, defect, shortage, or incorrect item

Please also provide:

• Order Number

• Product Name

• Clear photographs

• Packaging photographs

• Shipping label photograph

• Description of the issue

Claims where the package has already been opened before recording, or where sufficient supporting evidence cannot be provided, may be difficult to verify and may be declined, subject to applicable consumer protection law.

Customers are therefore strongly advised to record an unboxing video for every VOLQ delivery before opening the package.

12. Delivery Acceptance

Customers are encouraged to inspect the external condition of the parcel upon receipt.

If the package appears visibly damaged, opened, or tampered with, customers should document the condition immediately.

Acceptance of a shipment does not remove any statutory consumer rights relating to genuine defects, damage, incorrect products, shortages, or other issues covered by applicable law.

13. Return-to-Origin (RTO)

An order may be classified as Return-to-Origin if delivery fails because of reasons such as:

• Refused delivery

• Customer unavailability

• Incorrect address

• Incomplete address

• Failure to respond to courier attempts

• Failure to accept the shipment

Repeated customer-caused RTO incidents may result in:

• Restriction of COD availability

• Requirement for prepaid payment

• Cancellation of future high-risk orders

Where legally permitted and appropriately disclosed, applicable logistics or reshipping charges may apply.

14. Shipping Restrictions

Certain products may not be deliverable to specific PIN codes or locations because of:

• Courier restrictions

• Product category restrictions

• Regulatory requirements

• Serviceability limitations

If an order cannot be fulfilled or shipped to the selected location, VOLQ may cancel the affected order and process an appropriate refund where applicable.

15. Product-Specific Shipping Conditions

Certain products may have shipping, handling, or delivery conditions different from this general policy.

Where applicable, product-specific information shown on the relevant product page should be read together with this Shipping Policy.

16. Changes to this Shipping Policy

VOLQ may update or modify this Shipping Policy from time to time to reflect changes in shipping partners, fulfilment practices, operational requirements, or applicable law.

The latest version will be published on this page together with the revised Last Updated date.

17. Contact Us

For shipping or delivery-related queries, please contact:

VOLQ

Website: https://thevolq.com

Email: thevolqstore@gmail.com

Business Location: Andul, Howrah, West Bengal, India

Customer Support Hours:
Monday–Saturday
10:00 AM – 7:00 PM (IST)

We aim to respond to customer enquiries within 24–48 business hours.